1 reviews | Active since Aug 2023
DSTV Robbing people
hallo
I paid for my DSTV on the 2 July 2023 for six months in advance. I am having a problem because my services keep getting disconnected every 2 days because they say my funds are not yet allocated to my account. I have spent a lot of money calling only to hear the same story that this
1. The payment hasn't been allocated 2. Please wait till payment is allocated in 24 Hrs ( then it cuts again ) 3. Please wait for the escalation their email is *** 4. i am told you are owing because the payment you made is not allocated to your account ( who's job is it to allocate, mine or them?)
In all this my services are cut off and i must wait .last week they said the same thing and 48hrs later they cut. i am tired of this can someone help resolve it. Below are the emails they say they escalated to including reference numbers
1. *** 2. *** 3. *** 4. *** 5. *** 6. ***
Ref number : INC- *** Ref number : ***4 Ref number : ***9
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
I have spent a lot of money calling only to hear the same story that this
1. The payment hasn't been allocated
2. Please wait till payment is allocated in 24 Hrs ( then it cuts again )
3. Please wait for the escalation their email will come
4. i am told you are owing because the payment you made is not allocated to your account ( who's job is it to allocate, mine or them?)
In all this my services are cut off and i must wait .last week they said the same thing and 48hrs later they cut.
i am tired of this can someone help resolve it.
I have spent a lot of money calling only to hear the same story that this
1. The payment hasn't been allocated
2. Please wait till payment is allocated in 24 Hrs ( then it cuts again )
3. Please wait for the escalation their email will come
4. i am told you are owing because the payment you made is not allocated to your account ( who's job is it to allocate, mine or them?)
In all this my services are cut off and i must wait .last week they said the same thing and 48hrs later they cut.
i am tired of this can someone help resolve it.