DSTV *******

I canceled DSTV Subscription for almost a year and this year in February 2020 DSTV kept on sending messages that I can pay R250 without reconnection fee and before paying for this amount I called DSTV to verify and confirm this information. Of which the agent confirmed that I won't pay anything and I requested that my payment date be moved from 15 to the 25th of the month and I was told that was done as a result I paid the R250 on the 23rd March 2020. However 13 April I received a message that my payment is due on the 15th .I called the Call Centre again to enquiry this on the 16th April and I spoke to a Tracey Lee who confirmed that my payment date is moved to the 25th but 20 April my account is disconnected and the amount due was R359.27. After a numerous calls I was told that I need to pay R553.67 for something that was not done from the company. Prorata and reconnection fee that the call centre agent didn't change the dates as requested. I don't understand why I have to pay for such amounts from their own incompetence. The other person whom I was told is senior stuff put me on hold with annoying music for over 10 minutes after I requested his name and never said anything. I already spent a lot of airtime just to get my account fixed of which is over the actual subscription fee and no assistance. Why such a big company doesn't provide reference numbers.