TC
Tyron C
1 reviews | Active since Dec 2019
12 Dec 2019, 20:07
Dstv ******s!
****************! I phoned *** as I usually do to find out how much my payment is. The machine voice on the other side says pay R385 right now and I will connect you until 2 January 2019. in my mind I think this is awesome because I know I normally pay about R800. I make the payment as I am getting guests over the holiday season and I think to myself seeing that I am working during the day my guests can have something to watch. I get home and I put on my tv and get a error message. I decide to call to clear the error just to be told I need to pay a further R600 rand to be connected until the 12th of Jan 2020. Now in my mind this is way different to what the machine told me in the morning. now I am being told that I can not get my money back as multichoice does not do refunds. I was told one thing and when I paid received the exact opposite! I do not easily complain but this is borderline ********!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
13 Dec 2019, 09:02Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply13 Dec 2019, 09:02
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
13 Dec 2019, 11:38Hi Tyron,
Your monthly charge is R904.00 this is if you don't rent BoxOffice movies, the amount (R385.55) that you were given by our system is the outstanding amount that you had on the 11th of October.
It was not your monthly charge.
Regards
Kagiso
Your monthly charge is R904.00 this is if you don't rent BoxOffice movies, the amount (R385.55) that you were given by our system is the outstanding amount that you had on the 11th of October.
It was not your monthly charge.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s reply13 Dec 2019, 11:38
Official
Hi Tyron,
Your monthly charge is R904.00 this is if you don't rent BoxOffice movies, the amount (R385.55) that you were given by our system is the outstanding amount that you had on the 11th of October.
It was not your monthly charge.
Regards
Kagiso
Your monthly charge is R904.00 this is if you don't rent BoxOffice movies, the amount (R385.55) that you were given by our system is the outstanding amount that you had on the 11th of October.
It was not your monthly charge.
Regards
Kagiso
Best regards,