Dstv ****** me

At the begining of December there was a promotion by Dstv to upgrade to compact at R299. I was on access and I saw this a an opportunity and I took it. I upgraded using whatsapp and the Upgrade was successful, I then went to the App to make the payment and I was given an amount to pay since I had already paid for my access subscription, I paid the difference which was indicated by the app and my subscription to compact was successful and the channels were opened and on whatsapp it even said the amount is an adjusted compact fee for the rest of this month. All of tjis happened on the 2nd December 2022

This morning the 19th December I received that I must pay R171.96 to keep watching. As I was still surprised I was disconnected while I was reading tje message. I then called the PE call centre on *** and I was assisted by Nokubonga Mcineka who couldn't help me and told me I have to pay and be reconnected telling me that there was an error or it was a mistake the amount that was indicated on the app and now she can't fix it, I just have to pay, even when I asked that they just downgrade me back to my access she told me I must pay the reconnection fee.

I feel ****** by Dtsv having paid so much for the month and on the this day I'm un able to watch anything.

My Dstv reference is ***6