DSTV ROB PEOPLE. THEY SUCK

DSTV is the worst, I have been having ongoing issues with them for the past 6 months. First they disconnect my service after I have paid them in full and now for the month of November I went to the shop on the 4th of November to make payment I give me information to the cashier she quote me R39 on my DSTV account I ask her is this an amount given by DSTV and she said yes. I get home i make it my duty to call and ask if I owe anything on the account and I am told NO my next bill is due on the 28th of November. On the 18th my service gets disconnected by DSTV I contact them and want to know why my service was disconnected, they explain the amount I paid was not a full payment and a R358.90 was due to get the service reconnected. I explained everything and they listened to the call they then removed the re-connection fee of R50 and told me I need to pay R308.90. I didn't argue but now that I want to make payment my accounts is almost double. I am trying to get this sorted and the adviser known as LTS is telling me that there was a miscommunication and that I should pay. Why should I be liable for DSTV consultants giving me incorrect information why should I pay for that? I asked for a name and was given initials I asked for a call back and not getting anything. DSTV SUCK