Dstv rips off customers

I received an sms on Friday 27/7 to say that my monthly payment was due.I made the payment that evening. On Sunday I received the following sms.

Reconnect to DStv & you'll get SuperSport 200-212 from 13-31 July! Pay R283.00 here payat.io/dstv/ ********** 5. Ref No ********** 5. Now that's great news!

I phoned them and was requested to send proof of payment, which I did. Nothing happened and I phoned again. This time I emailed it directly to a consultant,who was kind enough to email me confirmation after reconnecting the service.

Today I get the following sms Thank you for your DStv payment. Unfortunately the amount wasn't enough so please pay an additional R43 to continue viewing. Use ********** 5 as reference.

Now I must use my airtime to call again. Why must I pay a reconnection fee? No wonder t hey lose so many customers. They a re ripping people off. I don't care whether its R43, its the principle.