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RP
Rhoda P

1 reviews | Active since Sept 2011

24 Jun 2016, 13:40

DSTV ripping us off via their unreliable online services.

<p>In May I have downgraded from Premium to Compact using their online facility, and was requested to make a payment of R430 which I did, but for some strange reason the change was never executed even though I instantly got a confirmation that I am now a Compact subscriber. For almost two months now I have been pestered about my account being outstanding. I have spoken to probably more than five different people from their customer care department, all promising to resolve this. Now I just got a stupid sms saying my services have been suspended due to my account being in arrears. If their online services are that unreliable, why even make it an option for customers. </p>

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply25 Jun 2016, 09:58
Official

Dear Ms Phaladi

Thank you for taking our call today.

As discussed, we have reconnected your DStv service and manually adjusted the account.

For future reference, please follow up regarding your downgrade request using one of the touch points below:

Twitter (@DStvCare)
Facebook (facebook.com/dstv)
e-mail us at **********

We look forward to continue serving you as a valued customer.

Thank you for your invaluable support.

Kind regards

Dinah

RP
Rhoda P's update26 Jun 2016, 06:38
Reviewer Update

My DSTV service has not been reconnected. I am still getting E16-4 notification.

DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Jun 2016, 07:33
Official

Dear Ms Phaladi

Reference is made to our telephonic discussion.

You have been assisted and the service is active.

Thank you for your time and patience.

Kind regards

Dinah

RP
Rhoda P's update28 Jun 2016, 04:04
Reviewer Update

Hi Dinah

Thank you for your assistance. Much appreciated.

R