DSTV ripping us off

I have received pathetic service from Multichoice, I have been quoted 3 amounts to pay , they advised me that i have Explora, extra view and PVR whereas i have Explora and extraview. I have been contacting Multichoice from morning sent from pillar to post. my account apparently is having the PVR and now am supposed to pay more money no one with a valid explanation. i spoke with Ashley,Haresh and Cavell how can i be quoted 3 amounts to pay whereas i have Explora and extraview.

i linked my show max whereas am supposed to pay R50 and all of a sudden my showmax it is not linked, i called multichoice from and a guy last week Thursday advised that its linked.

this other lady advise me that she will escalate matter it will take up to 48 hours my DSTV is due on the 25th if i get reconnected I have to pay another R50 which is not fair at all, I have been holding for more that 1 hours with no assistance, Multichoice are really ripping us off. from Friday no one has assisted me what KING OF SERVICE IS THAT?