Dstv ripping there customers off

My dstv services were disconnected and when i spoke to a lady called pamela on dstv whatspp she informed me that i owe dstv some money she informed me that i have to pay before my services will be reconnected. Im a premium subcriber and my account evey month . She were very unprofessional and told me that i have other subscriptions like dstv excess and box office which i dont have . I told her that i only have dstv premium xtra view customer which i pay every month but she would listen and told me that i must pay first . Why must i pay for something that i didnt subscribe to . Dstv are ripping our people off . Two years back the same thing happen they charge me for showmax and disney plus that i didnt subscribe to