Dstv ripping people off.

I have been a Dstv customer for over 10 years and I am very upset with the service I have recently received. Before I start, please note that I have insured my decoders for the past few years. Last night I took my dual view PVR decoder for repairs to your Durban branch and I was told that these decoders have been discontinued. Your solution was to give me a single view HD PVR decoder. I explained to the salesperson that this was not what I wanted, as I had enjoyed the use of dual view, and was paying for that service, right up until my decoder broke. My complaint is twofold:<br> 1.Surely if I am paying insurance on a device and it breaks through no fault of my own, I am entitled to receive a decoder (or a solution) that will provide the same service I previously enjoyed and was paying for?<br> 2.Secondly, please explain why I was paying insurance in the FIRST PLACE, on a device that was discontinued? What exactly was the purpose of that? It's not like you could replace or repair it? Surely you should have informed me timeously that my insurance was actually null and void, and stopped my payments then, and given me an option to upgrade or not insure? I would like this matter to be resolve