DSTV RIPOFF

Biggest ****s in the industry.. Having checked the "self -service" whatsapp number to see what our total would be on Premium package on the 19th Oct, we did not agree to it and closed the message window. The following day we checked the TV and realised we on Premuim. I went bck to the whatsapp self-service, it was still hanging on " Do you want to upgrade or not" page. I tried cancelling this or choosing the option "no"... Nothing happens.. I called them, a few days later. I except we watched Premuim for a few days and am willing to pay the extra R182 for the viewing. Now, on the 29th Oct, they cut us off for not paying the pro rata... Our payment dates have only ever been on the 1st of the month.I request that we be downgraded to our usual package of Compact... They refuse saying they cannot downgrade when being cutoff. Thats bullocks!!.. To top it off, I was online to the "My DSTV" site and tried changing it back to compact there.. This was last week... "Website just hung at each attempt.. Tried calling and within a few minutes of the call to explain all this, it gets cutoff!!I am not paying for a full month of Premium to have services active only for them to downgrade to Compact because they "cant do anything when service is disconnected"...