Dstv *******s

I purchased a dstv decoder from Game stores in September this year. The dstv installer came and connected the satellite dish and I called dstv to have my chosen package activated. I explained to the consultant that at one point more than 3 years ago I did have dstv and asked if I could still use the same account number as it was I my name. The consultant told me I could and asked for the decoder code. She then informed me that I need to pay an amount of R400 some odd which included the prorata amount and would cover connection till the 28 October 2020. I asked her numerous times if she was sure it will be covered till 28 October, she said yes. I made payment at checkers for R450 ( which was a bit more than I had to pay). On the 25 September 2020 I made another payment of R395 assuming it will now be covered till 28 November 2020. Today, 5 October 2020 dstv blocked my viewing and want me to pay a further R431 in order to have access again. I called dstv which needless to say took a lot of airtime as well and the consultant informed me there are 2 decoders listed under my account which I am being billed for. After much debate and trying to get her to understand I haven't had dstv for over 3 years, this is new and this is what I was told when I called to have the package added, she then said she would escalate the matter but the connection would be back on by the afternoon and someone will call me back to sort the problem out. It is now 19:15 and my dstv is still blocked, no one has called me back and dstv is sitting with my R845 in total payment from the time I connected in September 2020 to 5 October 2020. Dstv are now ripping people off and trying to get a hold of them or have them sort things out is an even bigger problem. I've lost a lot of money now on purchasi g the decoder and paying 2 months in advance only to have it cut and a further R431 asked for in under a month for a package that is R395pm. Dstv is definitely not a company to go with anymore.