MM
Marcia M
1 reviews | Active since Feb 2020
08 Feb 2020, 10:32
DStv ******* once again
DStv family package. Amount due monthly 265.00
February amount due 254.64 Amount paid...255.00
March amount due as per WhatsApp Here is your account balance: *Account balance:* R 0.0 *Total amount due:* R 314.69 *Payment due:* 2020-03-01 *Status:* Open *Services:* - DStv Family No updates on whether package is increased or not.. Two emails sent...no feedback....what am I paying extra for... Still no response...
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
08 Feb 2020, 16:45Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply08 Feb 2020, 16:45
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
08 Feb 2020, 16:48Hi Marcia Miles,
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our service.
Kindly ignore the running balance for the month of March. Our system is yet to update your account balance.
The correct balance will reflect as R264.69.
Kindly send us an email on *** should your query not be resolved.
Kind regards
Ntando
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our service.
Kindly ignore the running balance for the month of March. Our system is yet to update your account balance.
The correct balance will reflect as R264.69.
Kindly send us an email on *** should your query not be resolved.
Kind regards
Ntando
Best regards,
DStv (MultiChoice)'s reply08 Feb 2020, 16:48
Official
Hi Marcia Miles,
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our service.
Kindly ignore the running balance for the month of March. Our system is yet to update your account balance.
The correct balance will reflect as R264.69.
Kindly send us an email on *** should your query not be resolved.
Kind regards
Ntando
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our service.
Kindly ignore the running balance for the month of March. Our system is yet to update your account balance.
The correct balance will reflect as R264.69.
Kindly send us an email on *** should your query not be resolved.
Kind regards
Ntando
Best regards,
MM
Marcia M's updateReviewer Update
08 Feb 2020, 17:00Thanks for the response.
I will be sure to make a note if this for the next payment.
Much appreciated
I will be sure to make a note if this for the next payment.
Much appreciated
MM
Marcia M's update08 Feb 2020, 17:00
Reviewer Update
Thanks for the response.
I will be sure to make a note if this for the next payment.
Much appreciated
I will be sure to make a note if this for the next payment.
Much appreciated