DSTV ridiculous re-connection and penalty fee

<p> </p> <p>I find DSTV’s late payment policy ridiculous, my debit order bounces I get charged a R115 by the bank for that.</p> <p>Then DSTV still charges +=R250 for reconnection and penalties? Why do I still get charged a penalty fee if I’m already being charged R115 penalty for the debit order?</p> <p>Shouldn’t I only be charged for reconnection? I find that absurd as well, because there isn’t a real manual intervention done by a technical resources to bring the service up once a payment has been received, it is a press of a button to active the service so what am I paying for?</p> <p>I mean, I am already paying R844 for a premium package then I still have to pay such silly amounts of money. Like any other policy/service once the is a non-payment on the agreed date then they should suspend the service and one doesn’t get to use or enjoy the facility for that period until a payment is made. A debit order facility is more of a convenience to DSTV more than it is for the customers and if I do not have the money for your service at certain period then why should I be penalized for it? If want to switch to my SonyMax package instead on DSTV then switch back when it is essential to me then why should that be a problem? You just need to be grateful that I came back and decided to reconnect your service, I’m not indebted to have DSTV. I’ve had DSTV for more than 10yrs and I don’t remember signing a fixed contract with you guys that binds me. DStv service is a month-to-month contract - when you pay your subscription, the contract for that month only is fixed and as soon as there’s non-payment on the agreed date then immediately deactivate me, so I don’t understand the whole concept of penalty fees and reconnection fees? Maybe I’m not understanding something here? Can somebody please enlighten me?</p>