JH
Joseph H

1 reviews | Active since Dec 2013

07 Sept 2024, 17:26

***** DSTV rewards system

I was promised an upgrade to premium in the rewards, and whenever I attempt to claim is it stated that I cannot redeem the reward yet.

I emailed *** on the 4 September but I was just ignored, not response at all.

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Sept 2024, 17:47
Official
Hi Joseph, 

Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible. 

Kind regards, 
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Sept 2024, 12:06
Official
Hi Joseph,

We apologize for any incovenience caused. The reward was awarded to you but it can only be redeemed from 22/Jun/2025.

Kind regards, 
DStv: Hello Peter Team

Best regards,

JH
Joseph H's update08 Sept 2024, 19:24
Reviewer Update
According to your private reply you have availed a reward that has a button to CLAIM it but you're saying it is only available for 22 June 2025. You have sent this as a private message because you know it's nonsense. Can you please explain then how you avail an unavailable reward. I've pasted your so called private response below, please respond publicly and ill be goint to Twitter as well with this nonsense to find put how many people you're ****ming.

"DStv (MultiChoice)’s reply08 Sep 2024 at 12:06Hi Joseph,

We apologize for any incovenience caused. The reward was awarded to you but it can only be redeemed from 22/Jun/2025.

Kind regards,
DStv: Hello Peter Team"