Dstv Rewards Still not active after all the broken promises was made by the CEO team

I am complaining on here for my Dad RaviKisson Bipraj who has came here yesterday and still no feedback from Multichoice from yesterday. My dad won a free premium upgrade during the 12 days of festive the CEO team called him and spoke to Danisile Sokela who reassured him that it will be active on his payment date the 3rd January all he had to do was pay the current price and it will be active for 30 days - Today is 1 day after and it is still not active He has sent Danisile Sokela screenshots of the dstv app where he won the offer his customer number is ***5 and cell number is ***