NC
Natalie C
1 reviews | Active since Jan 2014
21 Dec 2021, 12:14
Dstv rewards ****
The Dstv rewards seem to be nothing more than a ****. Won a package upgrade that was never effected and wasted 30mins of my time and airtime with consultants that could not assist me so rather left me on hold for more than 10 minutes at a time.
Helpful (0)
Replies (1)0
Replies (1)NC
Natalie C's updateReviewer Update
23 Dec 2021, 19:20On the 4th Dec you awarded me with a free upgrade which non of your staff members know about or how to activate. A call was received on the 21st from a dstv member in response to my complaint and yet nothing has been resolved. Was that call just to close my complaint? Not feeling impressed with Dstv
1. An upgrade to DStv Premium will be made available on your next payment date between 15 December 2021 and 15 January 2022.
2. Do not upgrade yourself, the upgrade will be done on your behalf.
3. The upgrade will be active for 30 days from allocation, thereafter your will automatically be downgraded to your previous package.
4. There is no additional charge to view the additional channels during the period, you are required to pay the cost of your existing package and additional services on your account on time.
5. The Package Upgrade will be forfeited if the subscription is disconnected (not paid on time) during the Package Upgrade period.
1. An upgrade to DStv Premium will be made available on your next payment date between 15 December 2021 and 15 January 2022.
2. Do not upgrade yourself, the upgrade will be done on your behalf.
3. The upgrade will be active for 30 days from allocation, thereafter your will automatically be downgraded to your previous package.
4. There is no additional charge to view the additional channels during the period, you are required to pay the cost of your existing package and additional services on your account on time.
5. The Package Upgrade will be forfeited if the subscription is disconnected (not paid on time) during the Package Upgrade period.
NC
Natalie C's update23 Dec 2021, 19:20
Reviewer Update
On the 4th Dec you awarded me with a free upgrade which non of your staff members know about or how to activate. A call was received on the 21st from a dstv member in response to my complaint and yet nothing has been resolved. Was that call just to close my complaint? Not feeling impressed with Dstv
1. An upgrade to DStv Premium will be made available on your next payment date between 15 December 2021 and 15 January 2022.
2. Do not upgrade yourself, the upgrade will be done on your behalf.
3. The upgrade will be active for 30 days from allocation, thereafter your will automatically be downgraded to your previous package.
4. There is no additional charge to view the additional channels during the period, you are required to pay the cost of your existing package and additional services on your account on time.
5. The Package Upgrade will be forfeited if the subscription is disconnected (not paid on time) during the Package Upgrade period.
1. An upgrade to DStv Premium will be made available on your next payment date between 15 December 2021 and 15 January 2022.
2. Do not upgrade yourself, the upgrade will be done on your behalf.
3. The upgrade will be active for 30 days from allocation, thereafter your will automatically be downgraded to your previous package.
4. There is no additional charge to view the additional channels during the period, you are required to pay the cost of your existing package and additional services on your account on time.
5. The Package Upgrade will be forfeited if the subscription is disconnected (not paid on time) during the Package Upgrade period.