AL
Amanda L

1 reviews | Active since Mar 2009

07 Aug 2021, 15:22

DSTV Rewards ****!

I must say that DSTV rewards is running a BIG ****. It's there way of conning their customer to upgrade their subscription. I see on Hello Peter numerous complaints of winning a free subscription for a month and one would think that your account will revert as previously but no it will continue on that upgrade package that you won the previously month and you are force to pay for something that was not agreed upon. I'm not if they are aware that it is ******* to double debit a consumer account without their consent. Also you didn't agree to upgrade and continue with that package. I do advise everyone to think twice about the DSTV rewards free subscription. Clearly DSTV haven't actually implemented or input on their system to end the free subscription package on the customers account for that month. Sadly it becomes the customers problem. As per my daughter, DSTV sucks big time. You guys must really get your priorities straight on how to treat your customers. Remember Karma.

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Aug 2021, 00:20
Official
Hi  Amanda Lesar, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team
AL
Amanda L's update10 Aug 2021, 13:16
Reviewer Update
So DSTV has clearly ignored my concerns to my account. The have disconnected my subscription. So they do have right to debit your account as there please and change your package without your consent. The best option I did is to cancel my subscription as they are now willing to view my issue. This is so frustrating especially at situation we are in now.