SK
Sanelisiwe K
1 reviews | Active since Jul 2016
25 May 2021, 08:29
Dstv rewards ****
I entered into the compact plus package on price lock in Feb, which is meant to be R489 pm. I claimed the reward on the app for a free month's upgrade but I was charged for it. Dstv was meant to move me back to my compact plus after 1 free month of premium, which they haven't and I presume they will charged me again this month.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
25 May 2021, 08:37Hi Sanelisiwe,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply25 May 2021, 08:37
Official
Hi Sanelisiwe,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
25 May 2021, 18:14Hi Sanelisiwe,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, I have explained that I'm going to escalate the matter to the rewards team for your account to be downgraded to DStv Compact Plus R489.00 and to be credited with an amount of R271.62.
I will provide feedback within 24 hours.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, I have explained that I'm going to escalate the matter to the rewards team for your account to be downgraded to DStv Compact Plus R489.00 and to be credited with an amount of R271.62.
I will provide feedback within 24 hours.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply25 May 2021, 18:14
Official
Hi Sanelisiwe,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, I have explained that I'm going to escalate the matter to the rewards team for your account to be downgraded to DStv Compact Plus R489.00 and to be credited with an amount of R271.62.
I will provide feedback within 24 hours.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, I have explained that I'm going to escalate the matter to the rewards team for your account to be downgraded to DStv Compact Plus R489.00 and to be credited with an amount of R271.62.
I will provide feedback within 24 hours.
Kind Regards,
DStv: Hello Peter Team
Best regards,