JB
Janine B
1 reviews | Active since Jul 2014
12 Oct 2020, 19:24
DSTV Rewards Programme Doesn’t Work
Signed up for Rewards programme and claimed a FREE upgrade from Compact Plus to Premium from 1/10/20 to 1/11/20 - received a mail congratulating me on getting a reward and to enjoy it - 5 calls and 3 Twitter messages and 3 days later still waiting for it to load!!!!! No assistance, call agents unaware of DSTV app Rewards programme so NO help. Complete misrepresentation by DSTV - if no further response will advise Ombudsman of this issue!
Helpful (0)
Replies (11)0
Replies (11)
DStv (MultiChoice)'s replyOfficial
12 Oct 2020, 21:09Hi Janine,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply12 Oct 2020, 21:09
Official
Hi Janine,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
JB
Janine B's updateReviewer Update
12 Oct 2020, 21:40Thank you
JB
Janine B's update12 Oct 2020, 21:40
Reviewer Update
Thank you
DStv (MultiChoice)'s replyOfficial
12 Oct 2020, 23:18Hi Janine,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that it reflects that the contact centre escalated the matter. We will follow up on their escalation and provide you with feedback on 13 October 2020.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that it reflects that the contact centre escalated the matter. We will follow up on their escalation and provide you with feedback on 13 October 2020.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply12 Oct 2020, 23:18
Official
Hi Janine,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that it reflects that the contact centre escalated the matter. We will follow up on their escalation and provide you with feedback on 13 October 2020.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that it reflects that the contact centre escalated the matter. We will follow up on their escalation and provide you with feedback on 13 October 2020.
Kind Regards,
DStv: Hello Peter Team
Best regards,
JB
Janine B's updateReviewer Update
13 Oct 2020, 15:43Please note that the account is for my parents details, not under my profile, so please advise any further info you require, thanks
JB
Janine B's update13 Oct 2020, 15:43
Reviewer Update
Please note that the account is for my parents details, not under my profile, so please advise any further info you require, thanks
JB
Janine B's updateReviewer Update
13 Oct 2020, 18:12End of business 13 October, no resolution or feedback as advised ????????
JB
Janine B's update13 Oct 2020, 18:12
Reviewer Update
End of business 13 October, no resolution or feedback as advised ????????
DStv (MultiChoice)'s replyOfficial
13 Oct 2020, 22:48Hi Janine,
Kindly your parents DStv customer number for us to investigate.
Alternatively, please provide us with suitable time for us to contact you.
Kind Regards,
DStv: Hello Peter Team
Kindly your parents DStv customer number for us to investigate.
Alternatively, please provide us with suitable time for us to contact you.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply13 Oct 2020, 22:48
Official
Hi Janine,
Kindly your parents DStv customer number for us to investigate.
Alternatively, please provide us with suitable time for us to contact you.
Kind Regards,
DStv: Hello Peter Team
Kindly your parents DStv customer number for us to investigate.
Alternatively, please provide us with suitable time for us to contact you.
Kind Regards,
DStv: Hello Peter Team
Best regards,
JB
Janine B's updateReviewer Update
14 Oct 2020, 08:32Thank you for responding. Account Number is 870897, S A DRUION, - My contact Janine Druion - ***
JB
Janine B's update14 Oct 2020, 08:32
Reviewer Update
Thank you for responding. Account Number is 870897, S A DRUION, - My contact Janine Druion - ***
DStv (MultiChoice)'s replyOfficial
14 Oct 2020, 16:36Hi Janine,
Kindly note that as per our telephone conversation, I have received your email with the rewards attachment. I will be in contact with you soon, as I have escalated the matter to the rewards team.
Kind Regards,
DStv: Hello Peter Team
Kindly note that as per our telephone conversation, I have received your email with the rewards attachment. I will be in contact with you soon, as I have escalated the matter to the rewards team.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply14 Oct 2020, 16:36
Official
Hi Janine,
Kindly note that as per our telephone conversation, I have received your email with the rewards attachment. I will be in contact with you soon, as I have escalated the matter to the rewards team.
Kind Regards,
DStv: Hello Peter Team
Kindly note that as per our telephone conversation, I have received your email with the rewards attachment. I will be in contact with you soon, as I have escalated the matter to the rewards team.
Kind Regards,
DStv: Hello Peter Team
Best regards,
JB
Janine B's updateReviewer Update
14 Oct 2020, 22:59Thank you Sandile for your courteous call, much appreciated. Looking forward to hearing from you.
JB
Janine B's update14 Oct 2020, 22:59
Reviewer Update
Thank you Sandile for your courteous call, much appreciated. Looking forward to hearing from you.
DStv (MultiChoice)'s replyOfficial
15 Oct 2020, 16:57Hi Janine,
Kindly note that as per our telephone conversation, I have explained that the free DStv Premium will only kick in on 07 November 2020. This means that you will have DStv Premium from 07 November 2020 till 06 December 2020.
However, please note that on the 07 November 2020 you still need to make your monthly payment of R629.00.
Kindly Regards,
DStv: Hello Peter Team
Kindly note that as per our telephone conversation, I have explained that the free DStv Premium will only kick in on 07 November 2020. This means that you will have DStv Premium from 07 November 2020 till 06 December 2020.
However, please note that on the 07 November 2020 you still need to make your monthly payment of R629.00.
Kindly Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply15 Oct 2020, 16:57
Official
Hi Janine,
Kindly note that as per our telephone conversation, I have explained that the free DStv Premium will only kick in on 07 November 2020. This means that you will have DStv Premium from 07 November 2020 till 06 December 2020.
However, please note that on the 07 November 2020 you still need to make your monthly payment of R629.00.
Kindly Regards,
DStv: Hello Peter Team
Kindly note that as per our telephone conversation, I have explained that the free DStv Premium will only kick in on 07 November 2020. This means that you will have DStv Premium from 07 November 2020 till 06 December 2020.
However, please note that on the 07 November 2020 you still need to make your monthly payment of R629.00.
Kindly Regards,
DStv: Hello Peter Team
Best regards,
JB
Janine B's updateReviewer Update
16 Oct 2020, 12:05Just a shout-out to say thank you to DSTV's Sandile Mathonsi for promptly calling me personally to sort out this matter. There has been constant follow-up and the issue has been dealt with and resolved. Well done and much appreciated.
JB
Janine B's update16 Oct 2020, 12:05
Reviewer Update
Just a shout-out to say thank you to DSTV's Sandile Mathonsi for promptly calling me personally to sort out this matter. There has been constant follow-up and the issue has been dealt with and resolved. Well done and much appreciated.