DSTV REWARDS NIGHTMARE

it is with great disappointment that this matter had to come this far and will still be taken further due to *********** staff .

i won an upgrade from DSTV compact to compact plus early this year and i was notified to pay for the normal subscription which i did and the next month i was told my account was in a credit and did not need to pay and i did not pay due to the credit , to my understanding because it was never made clear that on the month of the free upgrade was i supposed to pay for that month or not and everytime i would call to verify i was told by DSTV consultants that i because i had paid on the month for the upgrade i did not need to pay the next month .

I then last month used up some of my credit to which was around R80 and paid R10 to be able to add movies for R99.00 which was only for July and my dstv app updated once i cancelled the movies that i will be paying R250.00 by the 1/08/2021 because of the staff discount that i have .

Before the end of July i checked my dstv app and now i needed to pay R790.96 which i don't know where it come from and i again called in and the explanation that was provided to me on how i owe such a lot of money did not make sense , i was told to make arrangements for an error that i was not responsible for and the 31/07/2021 the same amount was credited back in full on my account , i continued and paid R251.00 for my normal subscription and it reflected on the app that i had a credit for September and only needed to pay R1

I do not know who is doing this but this has been such an inconvinience on my side because my services have now been disconnected and I am told I now owe R600.00 and no one knows how .

I will not be paying anything more than what I already paid this month .

RECONNECT MY DSTV I DO NOT OWE YOU ANYTHING