DSTV Rewards - It's a ****!

On the 25th of September I claimed my "Free upgrade to DSTV Premium" reward. I received an email stating that the upgrade will be active on 22 October. On 22 October, the package upgrade was not activated. I logged several escalations and followed up regularly but I have received no feedback.

Every time I follow up via their chat channel, they say they will provide feedback via email (which I have not received once). And phoning them is a total waste of time.

Yesterday, 26 November, I managed to get some feedback via their online chat channel. The feedback was that the last escalation was resolved 10 days prior with the resolution: "Upgrade offer not available for user".

Why would DSTV reward me and then take it away? Why can't they contact me directly either via email or phone?

DSTV Rewards is a ****! They promise rewards, send acknowledgment email with activation date and then ignore me when I enquire on the status.

I really did not want to resort to HelloPeter but what am I to do?