RJ
Robynne J
1 reviews | Active since Jan 2021
30 May 2021, 15:26
DStv Rewards is a ****!!! FREE Rewards we need to pay for!!
With winning rewards on the spin wheel, I won a free 1 month package upgrade, now I am being billed for this, I communicated via dstv live chat, and this consultant just said she is not aware of such rewards. HOW?! How is it possible that I now have to pay for a reward won?? I refuse to pay this as I did not request an upgrade. I won it, and dstv upgraded it themselves. In the begining of May 2021 I noticed the extra channels and asked via live chat and was assured it is the reward that has been activated. I am not the only one with this issue as many more are complaining!
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Replies (2)RJ
Robynne J's updateReviewer Update
31 May 2021, 15:16I am still waiting for feedback. I contacted your live chat once again and was advised it will be escalated. My payment is due 02.06.2021 and I need this sorted before then or else you will disconnect me for non payment and I will not pay a reconnection fee.
RJ
Robynne J's update31 May 2021, 15:16
Reviewer Update
I am still waiting for feedback. I contacted your live chat once again and was advised it will be escalated. My payment is due 02.06.2021 and I need this sorted before then or else you will disconnect me for non payment and I will not pay a reconnection fee.
RJ
Robynne J's updateReviewer Update
23 Jul 2021, 13:38Here I am again!!
DStv billing me for stuff I have no idea where it comes from. I spoke to a consultant online and he says I am in arrears. HOW? as far as I know if you do not pay dstv they cut your signal. According to him me being disconnected caused the system to mess up and all kind of stories. I am not in arrears, i have signal and I will NOT pay almost tripple what I am supposed to. Please get this sorted. This is my LAST time I am reaching out to you about this!! He also mentioned that a reversal was made. How I have no idea because dstv does not debit my account!! And lately I have been paying my account cash at Pep. How can I reverse that payment!!??
I am tired!!!!
DStv billing me for stuff I have no idea where it comes from. I spoke to a consultant online and he says I am in arrears. HOW? as far as I know if you do not pay dstv they cut your signal. According to him me being disconnected caused the system to mess up and all kind of stories. I am not in arrears, i have signal and I will NOT pay almost tripple what I am supposed to. Please get this sorted. This is my LAST time I am reaching out to you about this!! He also mentioned that a reversal was made. How I have no idea because dstv does not debit my account!! And lately I have been paying my account cash at Pep. How can I reverse that payment!!??
I am tired!!!!
RJ
Robynne J's update23 Jul 2021, 13:38
Reviewer Update
Here I am again!!
DStv billing me for stuff I have no idea where it comes from. I spoke to a consultant online and he says I am in arrears. HOW? as far as I know if you do not pay dstv they cut your signal. According to him me being disconnected caused the system to mess up and all kind of stories. I am not in arrears, i have signal and I will NOT pay almost tripple what I am supposed to. Please get this sorted. This is my LAST time I am reaching out to you about this!! He also mentioned that a reversal was made. How I have no idea because dstv does not debit my account!! And lately I have been paying my account cash at Pep. How can I reverse that payment!!??
I am tired!!!!
DStv billing me for stuff I have no idea where it comes from. I spoke to a consultant online and he says I am in arrears. HOW? as far as I know if you do not pay dstv they cut your signal. According to him me being disconnected caused the system to mess up and all kind of stories. I am not in arrears, i have signal and I will NOT pay almost tripple what I am supposed to. Please get this sorted. This is my LAST time I am reaching out to you about this!! He also mentioned that a reversal was made. How I have no idea because dstv does not debit my account!! And lately I have been paying my account cash at Pep. How can I reverse that payment!!??
I am tired!!!!