DSTV Rewards Disappearing

My name is Beverley and I have been a loyal client of DSTV for many years even after all the complaints about their service, I still remained a loyal client. I called DSTV a year ago and asked them why am I still on the Legend status at 95 points. They told me in order to move up and enjoy my rewards I have to hire a movie on Box Office, which is what I did. The past month I noticed that when I want to log into my account and vote for BBM I keep getting an error message and then I have to reset my password all the time. I called them on the 2 March 2022 and told them about my problem and they helped me to fix that problem. The guy I spoke to told me that its not suppose to happen at all. The next day I logged in again and the same thing happened again and I saw that one of my rewards vouchers had disappeared. I called again and I was helped by another guy. I was then able to vote on BBM and my voucher was returned. On Monday 14 March 2022 I wanted to vote on BBM and I saw that I had been demoted from Legend status to super star status which is 5 points lower than what I was. I called to query this and spoke to a Puleng she told me that she will send a mail to query this and get back to me. She gave me a reference no ***2-I369. Its a new day and I still haven't heard from DSTV. I need to know what is happening is there someone scratching in my account and *****ing my rewards. I want to vote on BBM before 22h00 on Thursday evening. If my rewards status gets lowered then the amount of votes I have decreases. This is not right they cant give you rewards for being a loyal client and than it just disappears without you using it. No one should be scratching in my account. Please I need someone to get back to me on this matter as soon as possible.