Dstv rewards - ******
I am on dstv reward legend level. On 01 June when the 2 nights protea hotel voucher was claimable, it wasn't loaded under my rewards. I immediately sent an email advising dstv of same. The matter was logged and escalated. Last week I was advised I can claim it, bit it wasn't loaded under my rewards app. On Sunday morning I received an email to say please note all vouchers have been claimed these are on a 1st come 1st serve basis. Customer delayed to claim their voucher. This voucher was NEVER available for me to claim as it was NEVER loaded on the app for me to claim. I find this extremely unfair as I have immediately reported that the reward was not there to claim. I will have no other option than report you to the consumer protector!
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
As advised on our telephone discussion, we will give you feedback from rewards team.
Kind regards
Employee team
Best regards,
As advised on our telephone discussion, we will give you feedback from rewards team.
Kind regards
Employee team
Best regards,