DSTV Rewards Claim did not work - Feedback process for 24-48 hour non-existent

1. DSTV Rewards claimed for Uber Eats Voucher R75 did not work, incident report via live chat, INC Number given and no feedback since 29 April 2023. Understood that Feedback was advised 24-48 hours. Today is the 08 April 2023. 2. Logged 29 April 2023 - Mahlako, all information and attachments given 3. 05 May 2023 - Follow up - Sia - Apparently ticket was only logged on the 05 May 2023 at 15h06pm. Advised by Sia Ticket will be fast tracked to 2-3 hours. 4. 06 May 2023 - Anetta - had to repeat whole process and was advised it was fast tracked again. 5. 08 May 2033 - Nokuthula - Advised that the person who did the escalation sent to wrong department and i must call rewards, she said it was not sent to rewards. She gave me their number. I called, they had closed before 5pm. This is terrible service. Please can you investigate with your team, I am sure that are many more people who are paying for DSTV going through the same thing.