AA
Abygail A
1 reviews | Active since Jan 2013
21 Mar 2021, 00:46
Dstv rewards app a FARCE
A werk ago Sunday I claimed a reward on the app inboxed you on fb because when i went to redeem i was told its an invalid number Entire week i was told its being investigated
Saturday spin the wheen starts immediately when redeeming the reward the app hangs ... u win but cant redeem and im not the only one ... i inboxed on fb again .. again its being escalated
Sunday i log on at midnight have the 250 reward try to claim again i hang Tried my husbands phone same thing!!@@ From midnight to 00:51 nothings has changed
Are you fooling us with **** competions?????
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
21 Mar 2021, 08:07Hi Abygail,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply21 Mar 2021, 08:07
Official
Hi Abygail,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
AA
Abygail A's updateReviewer Update
21 Mar 2021, 08:35You've been attending to it for a week now
AA
Abygail A's update21 Mar 2021, 08:35
Reviewer Update
You've been attending to it for a week now
DStv (MultiChoice)'s replyOfficial
21 Mar 2021, 14:26Hi Abygail,
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our service agent.
Kindly be advised that we have escalated your query to our higher technical department to investigate.
Feedback will be communicated as soon as we receive it.
Kind regards
DStv: Hello Peter Team
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our service agent.
Kindly be advised that we have escalated your query to our higher technical department to investigate.
Feedback will be communicated as soon as we receive it.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply21 Mar 2021, 14:26
Official
Hi Abygail,
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our service agent.
Kindly be advised that we have escalated your query to our higher technical department to investigate.
Feedback will be communicated as soon as we receive it.
Kind regards
DStv: Hello Peter Team
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our service agent.
Kindly be advised that we have escalated your query to our higher technical department to investigate.
Feedback will be communicated as soon as we receive it.
Kind regards
DStv: Hello Peter Team
AA
Abygail A's updateReviewer Update
22 Mar 2021, 14:09Another day later !!!!
No feedback !!!!
No feedback !!!!
AA
Abygail A's update22 Mar 2021, 14:09
Reviewer Update
Another day later !!!!
No feedback !!!!
No feedback !!!!
AA
Abygail A's updateReviewer Update
24 Mar 2021, 12:56Wow dstv after hearing weve escalated excuses for a week and a half Im still waiting for resolution!!!!
AA
Abygail A's update24 Mar 2021, 12:56
Reviewer Update
Wow dstv after hearing weve escalated excuses for a week and a half Im still waiting for resolution!!!!