DStv Rewards ****

My mom is a pensioner so it happened that she got a call from a consultant from DStv telling her. She is paying on time and never skipped a month. Told her about DStv Rewards than it happened that she was ******* to join a funeral cover un aware of it telling her about rewards. The month of October we were surprised to see that,the bill wanted around R582+-. We called made follow up we never got help been calling them for 3 days. Last day we got assistance we were told to pay the funeral cover than they will cancel it as of the month of October it was too late for them to cancel and that the month of November we will pay the normal amount we were paying all along as everything is cancelled. Today we went to pay. They're still requesting the same amount as October month but we cancelled the funeral cover. How many complaints should we lodge for them to cancel the funeral cover? Ek is moeg vir sulke nonsense erenstig