JD
Jessica D
1 reviews | Active since Aug 2017
18 Sept 2019, 11:06
DSTV REVERSES YOUR PAYMENT AND CUTS YOUR SERVICE OFF
DSTV has switched off my service. Upon inquiry, I was informed that my monthly payment was reversed ( I pay manually via EFT), so this is virtually impossible for me to reverse without making verbal contact with my bank. I called the DSTV call center again, and I am informed that due to their system errors, my payment was reversed on 17 September 2019. On 18 September 2019, DSTV informs me that I have to wait 48 hours for them to sort this out. I am extremely annoyed at the blatant disregard that DSTV is showing towards me as a client, due to an error that happened on their side? This is utter *******! Is this how you treat your clients MULTICHOICE???
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Jessica D's updateReviewer Update
20 Sept 2019, 13:10I would like to thank Ms Lindiwe Sibeko at the DSTV customer walk-in centre in Randburg, for her super efficient, brilliant customer service! Lindiwe was patient, and got to the core of the issue. My services were reconnected immediately. Multichoice you have a gem in Ms Sibeko, it was an absolute delight and relief to be assisted in such a great manner.
JD
Jessica D's update20 Sept 2019, 13:10
Reviewer Update
I would like to thank Ms Lindiwe Sibeko at the DSTV customer walk-in centre in Randburg, for her super efficient, brilliant customer service! Lindiwe was patient, and got to the core of the issue. My services were reconnected immediately. Multichoice you have a gem in Ms Sibeko, it was an absolute delight and relief to be assisted in such a great manner.