RD
Ryan D
1 reviews | Active since Dec 2018
12 Oct 2020, 14:40
Dstv reverse Compact Plus downgrade to Premium
Good day, client ***4
I have downgraded in March 2020 with the introduction of Covid 19. You are still processing Premium subscriptions on my account. Is there a misunderstanding problem here. Must I explain Dstv packages to you. You gave me Compact Plus pictures, but you want Premium money. ***** is serious allegations. The next excuse today is systems down. Why do you hold onto my money that was taken *******ly in July? I can load a eft in 5 minutes, 2021 or 2022?
Helpful (0)
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Replies (2)
DStv (MultiChoice)'s replyOfficial
12 Oct 2020, 14:45Hi Ryan,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply12 Oct 2020, 14:45
Official
Hi Ryan,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
12 Oct 2020, 23:13Hi Ryan,
We were unable to get hold of you telephonically earlier.
Our records and proof of a telephonic conversation indicates you contacted us on the 4-6-2020 at 12:02:20 PM, to activate the Holiday Home decoder on the DStv Premium package, for 6 days to run concurrently, with the services active at your normal residence.
This is the reason why you were charged for both DStv Premium and Compact Plus. The remaining credit on the account for the amount of R307.87, will be refunded. Should you wish to listen to the telephonic conversation you made on the 04th of June 2020, we can make the call available to you.
Please confirm if you would like this to be done for you, and we will arrange for the call to be sent to the nearest MultiChoice agency or branch for you to come in and listen to.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
We were unable to get hold of you telephonically earlier.
Our records and proof of a telephonic conversation indicates you contacted us on the 4-6-2020 at 12:02:20 PM, to activate the Holiday Home decoder on the DStv Premium package, for 6 days to run concurrently, with the services active at your normal residence.
This is the reason why you were charged for both DStv Premium and Compact Plus. The remaining credit on the account for the amount of R307.87, will be refunded. Should you wish to listen to the telephonic conversation you made on the 04th of June 2020, we can make the call available to you.
Please confirm if you would like this to be done for you, and we will arrange for the call to be sent to the nearest MultiChoice agency or branch for you to come in and listen to.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply12 Oct 2020, 23:13
Official
Hi Ryan,
We were unable to get hold of you telephonically earlier.
Our records and proof of a telephonic conversation indicates you contacted us on the 4-6-2020 at 12:02:20 PM, to activate the Holiday Home decoder on the DStv Premium package, for 6 days to run concurrently, with the services active at your normal residence.
This is the reason why you were charged for both DStv Premium and Compact Plus. The remaining credit on the account for the amount of R307.87, will be refunded. Should you wish to listen to the telephonic conversation you made on the 04th of June 2020, we can make the call available to you.
Please confirm if you would like this to be done for you, and we will arrange for the call to be sent to the nearest MultiChoice agency or branch for you to come in and listen to.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
We were unable to get hold of you telephonically earlier.
Our records and proof of a telephonic conversation indicates you contacted us on the 4-6-2020 at 12:02:20 PM, to activate the Holiday Home decoder on the DStv Premium package, for 6 days to run concurrently, with the services active at your normal residence.
This is the reason why you were charged for both DStv Premium and Compact Plus. The remaining credit on the account for the amount of R307.87, will be refunded. Should you wish to listen to the telephonic conversation you made on the 04th of June 2020, we can make the call available to you.
Please confirm if you would like this to be done for you, and we will arrange for the call to be sent to the nearest MultiChoice agency or branch for you to come in and listen to.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,