SH
Sandra H
1 reviews | Active since May 2011
29 Mar 2021, 14:55
DSTV Retirement package - E 16-4 code not being corrected.
DSTV Retirement package - E 16-4 code not being corrected. For 14 days the people who have the DSTV retirement package at retirement villages have not had access to TV barring a few hours every now and again. For 10 days we have called DSTV to complain. It is a software issue I believe. For 14 days these people who pay a large sum monthly for this service have not had any explanation given to them. Will they be credited for this poor non-existent service????? All one gets from customer service is they are working on this and management has not indicated how long this will take to resolve. SHOULD BE A minus star rating
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
29 Mar 2021, 15:46Hi Sandra,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply29 Mar 2021, 15:46
Official
Hi Sandra,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
30 Mar 2021, 14:25Hi Sandra,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that after our telephone conversation the matter was escalated to the DStv business department which they later confirmed that he matter was resolved.
We tried contacting you with a *** number to advise of their feedback and could not get hold of you.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that after our telephone conversation the matter was escalated to the DStv business department which they later confirmed that he matter was resolved.
We tried contacting you with a *** number to advise of their feedback and could not get hold of you.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply30 Mar 2021, 14:25
Official
Hi Sandra,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that after our telephone conversation the matter was escalated to the DStv business department which they later confirmed that he matter was resolved.
We tried contacting you with a *** number to advise of their feedback and could not get hold of you.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that after our telephone conversation the matter was escalated to the DStv business department which they later confirmed that he matter was resolved.
We tried contacting you with a *** number to advise of their feedback and could not get hold of you.
Kind Regards,
DStv: Hello Peter Team
Best regards,