MD
Mogamat D
1 reviews | Active since Jul 2014
02 Nov 2020, 11:32
DSTV requesting money for cancelled subscriptions
I am being harassed by DSTV consultants asking me for proof of cancellation of my DSTV subscription which I cancelled 2 years ago. They are claiming that I owe R4000+.
When I cancelled it they kept calling me to find out if I want to reactive and I told them no. Now after 2 years they want proof of this cancellation and want to know why I have not been paying a service that is not even active.
I even checked the DSTV site with my old login details and it shows I have no linked subscriptions, yet they are still calling to request payments.
Helpful (0)
Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
02 Nov 2020, 11:37Hi Mogamat,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Nov 2020, 11:37
Official
Hi Mogamat,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
02 Nov 2020, 17:41Hi Mogamat,
Reference to our telephonic conversation:
We will investigate what has transpired on the account and revert back to you with feedback.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Reference to our telephonic conversation:
We will investigate what has transpired on the account and revert back to you with feedback.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply02 Nov 2020, 17:41
Official
Hi Mogamat,
Reference to our telephonic conversation:
We will investigate what has transpired on the account and revert back to you with feedback.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Reference to our telephonic conversation:
We will investigate what has transpired on the account and revert back to you with feedback.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
MD
Mogamat D's updateReviewer Update
03 Nov 2020, 15:44BEWARE - An update for all.
DSTV (apparently being represented by Blake Group - blake.co.za) is now indicating that my service was disconnected due to non-payment, since they cannot find proof of cancellation.
They are therefore requesting payment for "disconnected" services for the past 2 years, even though they confirmed I haven't used it since it was "disconnected".
DSTV (apparently being represented by Blake Group - blake.co.za) is now indicating that my service was disconnected due to non-payment, since they cannot find proof of cancellation.
They are therefore requesting payment for "disconnected" services for the past 2 years, even though they confirmed I haven't used it since it was "disconnected".
MD
Mogamat D's update03 Nov 2020, 15:44
Reviewer Update
BEWARE - An update for all.
DSTV (apparently being represented by Blake Group - blake.co.za) is now indicating that my service was disconnected due to non-payment, since they cannot find proof of cancellation.
They are therefore requesting payment for "disconnected" services for the past 2 years, even though they confirmed I haven't used it since it was "disconnected".
DSTV (apparently being represented by Blake Group - blake.co.za) is now indicating that my service was disconnected due to non-payment, since they cannot find proof of cancellation.
They are therefore requesting payment for "disconnected" services for the past 2 years, even though they confirmed I haven't used it since it was "disconnected".
DStv (MultiChoice)'s replyOfficial
07 Nov 2020, 00:54Hi Mogamat,
We are still working on the account as per our telephonic conversation:
We will contact you once a full reconciliation has been done. We apologise this is taking long as the billing starts from 2018.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
We are still working on the account as per our telephonic conversation:
We will contact you once a full reconciliation has been done. We apologise this is taking long as the billing starts from 2018.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply07 Nov 2020, 00:54
Official
Hi Mogamat,
We are still working on the account as per our telephonic conversation:
We will contact you once a full reconciliation has been done. We apologise this is taking long as the billing starts from 2018.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
We are still working on the account as per our telephonic conversation:
We will contact you once a full reconciliation has been done. We apologise this is taking long as the billing starts from 2018.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
MD
Mogamat D's updateReviewer Update
08 Dec 2020, 10:27I have received an email from the debt collectors indicating that my account has been removed from their system. However, I am still awaiting proof of cancellation as advised by the DSTV consultant.
MD
Mogamat D's update08 Dec 2020, 10:27
Reviewer Update
I have received an email from the debt collectors indicating that my account has been removed from their system. However, I am still awaiting proof of cancellation as advised by the DSTV consultant.
MD
Mogamat D's updateReviewer Update
08 Dec 2020, 10:32Update for All
DSTV has subsequently advised that they can see I have requested a cancellation, however, for some reason, the account was not closed from their side completely. After a year, "something" happened and it reactivated.
As I understand DSTV accounts can be in "Active", "Suspended", "Closed" status. If you cancelling, ensure that you receive an email that the account is "Closed" to prevent a similar situation from happening to you.
DSTV has subsequently advised that they can see I have requested a cancellation, however, for some reason, the account was not closed from their side completely. After a year, "something" happened and it reactivated.
As I understand DSTV accounts can be in "Active", "Suspended", "Closed" status. If you cancelling, ensure that you receive an email that the account is "Closed" to prevent a similar situation from happening to you.
MD
Mogamat D's update08 Dec 2020, 10:32
Reviewer Update
Update for All
DSTV has subsequently advised that they can see I have requested a cancellation, however, for some reason, the account was not closed from their side completely. After a year, "something" happened and it reactivated.
As I understand DSTV accounts can be in "Active", "Suspended", "Closed" status. If you cancelling, ensure that you receive an email that the account is "Closed" to prevent a similar situation from happening to you.
DSTV has subsequently advised that they can see I have requested a cancellation, however, for some reason, the account was not closed from their side completely. After a year, "something" happened and it reactivated.
As I understand DSTV accounts can be in "Active", "Suspended", "Closed" status. If you cancelling, ensure that you receive an email that the account is "Closed" to prevent a similar situation from happening to you.