DSTV repeating Debit Orders like their content

I had canceled my DSTV services at the end of December 2020. I had conformation of the cancelation. The debit order still runs in January 2021 for the canceled service. I then call the Call Centre to query this. Eventually a Credit is passed back to my bank account.

On the 26th Feb 2021, I receive an SMS stating a debit order for R1838 will be processed against my account on 1 March. I call the Call Centre. I am told that this was a system error and should not have happened. I am assured that this will be reversed and that I will not be billed. DSTV REF ***6I159

This morning I received an SMS from my bank notifying me of a debit order in favour of DSTV for R1838.

I again contact the Call Centre. Besides having to listen to all the messages before getting to speak to someone, you are then transferred by an Agent to a dead extension in the Cancelations department. Eventually after trying again, an agent tells you that a credit will be passed and will take between 3 to 7 working days to process. I now have to wait for anything up to 10 days for my money that DSTV should not have taken in the first place. Again I am told that the service will be canceled. How can you cancel a canceled service for the third time?

Really pathetic