MM
Marius M
1 reviews | Active since Mar 2012
02 Apr 2021, 11:26
DSTV Renewal
My contract expired on 29 March. I sent DSTV two renewal enquiries before 23 March, but haven't received a response. Subsequently, the contract price has increased. Isn't DSTV interested in renewals? This is really sloppy service from a company that should do its utmost to retain customers.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
02 Apr 2021, 13:10Hi Marius,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Apr 2021, 13:10
Official
Hi Marius,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
MM
Marius M's updateReviewer Update
07 Apr 2021, 12:59I have been contacted by 4 different consultants who all want me to renew at the increased rate - maybe this is why DSTV doesn't call back shortly before a rate increase. If DSTV is serious about keeping me as a customer, I need to renew at the old rate. Zero communication. This is probably my last month as a subscriber.
MM
Marius M's update07 Apr 2021, 12:59
Reviewer Update
I have been contacted by 4 different consultants who all want me to renew at the increased rate - maybe this is why DSTV doesn't call back shortly before a rate increase. If DSTV is serious about keeping me as a customer, I need to renew at the old rate. Zero communication. This is probably my last month as a subscriber.