1 reviews | Active since Feb 2017
DSTV relplacing faulty decoder with another faulty decoder
<p> Our HD PVR 2U decoder started to loose channels. After running a massive bill phoning the call centre we went to the Alberton agents. This was a 64km trip for us. They told us that our decoder needs to be replaced but they did not have stock. So they didn't realy help. We then did the 170km trip to Randburg. Our decoder was replaced with a second hand decoder. Why we have insurance I still don't know. Long story short we got home just to realize that the decoder could not play when we pause and we are unable to play any recordings. After another hour on the phone we are now told that we have to drive to Randburg again. This is by far the worst service ever.</p>
Dear Renelda
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
Dear Renelda
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
Good day Renelda
Thank you for taking our call today.
As discussed, we're liaising with our technical team for further assistance in this regard. We will follow up with you as promised.
Kind regards
Dinah
Best regards,
Good day Renelda
Thank you for taking our call today.
As discussed, we're liaising with our technical team for further assistance in this regard. We will follow up with you as promised.
Kind regards
Dinah
Best regards,
Good day Renelda
Reference is made to our telephonic discussion.
It is indeed great to hear that you have been contacted.
We promise to follow up with you again to check if you can access the picture.
Thank you for your time and patience.
Kind regards
Dinah
Best regards,
Good day Renelda
Reference is made to our telephonic discussion.
It is indeed great to hear that you have been contacted.
We promise to follow up with you again to check if you can access the picture.
Thank you for your time and patience.
Kind regards
Dinah
Best regards,
Good day Renelda
Reference is made to our telephonic discussion.
We are glad to hear that you were assisted and your decoder was delivered.
Please always share your feedback with us. This is how we keep learning and improving our service.
Kind regards
Dinah
Best regards,
Good day Renelda
Reference is made to our telephonic discussion.
We are glad to hear that you were assisted and your decoder was delivered.
Please always share your feedback with us. This is how we keep learning and improving our service.
Kind regards
Dinah
Best regards,