Dstv refusing to refund me my money.

Is there a place where our cries can be heard and close down dstv.

My decoder was snatched by lightning due to bad weather last month. I called dstv and I was advised to buy new dcorder, I did, then made payments but still there was no services the sitalite dish was not working on the explora, then I asked dstv guys to disconnect my services as I can't change the dish outside as it belongs to the owner of the apartment I m renting. I m told they can't yet the time my TV was stollen I was told that I was supposed to tell them so they disconnect my services. But now they saying unfortunately they won't disconnect my services or refund my money. How do they refuse to pay my money back as I don't have services. What should I do, in these difficult times whereby we try to use our last money wisely, DSTV comes to Chao our money that we work so hard. The is there because the dcorder is bunrt strike by lightning.

Where can I go, where I will get justice from DSTV as its been a while having complaints about this company