DSTV Refusing To refund ME

DSTV is Refusing to refund me my money. Today is exactly 16 days since I was told that my refund will take 7 -14 days and I still have not received my money. What happened was every month I pay my parents DSTV account. I had accidently paid R1300 extra into the account. When I phoned Dstv they requested that I do a conference call with my father and a call centre agent. as proof that I am his daughter, which we did and the agent was happy. They then requested proof of payment and my bank account, they even made me fill in a 3rd party form, in order for them to refund me.

I was then told that the money will take 7 - 14 days. Still nothing.

I received an email from Sizwe on the 18/03/2026 that first level approval has been done and second level was pending. and that was the last time I heard from DSTV.

Honestly no wonder a lot of people have stopped using DSTV services because what kind of treatment is this, of your loyal customer.

I urgently need my money, DSTV MUST REFUND ME.