DSTV Refuses to refund over payments

Peter Help me get my refund DSTV (MultiChoice) agents are ***********, ***** and are contradicting themselves, they can also do whatever it takes not to pay out refunds for over payments of accounts, and all they do is respond to customers without

Below is my scenario to support the above and I have written emails and names of people I dealt with

On the 01 July my contract expired with DSTV and was disconnected and I was not notified and I thought that I might have missed a payment then immediately deposited R860 into multichoice bank account, upon contacting them to reconnect I was told of the contract expiring and I did not have to pay all I needed was to give them permission to re-new the contract, then I did that and further requested a refund and was told that I need to email my ID, proof of payment and bank statements, I have since emailed and contacted the customer centre more than 10, every time I make a follow up I am I am told that I need to email proof of payment dated the 02 August, I have emailed this on a multiple times and I have evidence and reference number ( I did this on the 04th, 05th and 6th - Reference # ********** 5) I made follow ups on the doc submitted everyday on since the 5th to the 10th)

On the 7th Thato Molefe an agent sent me an email that reads as follows “We have requested a refund of R1047.21 this request is still pending approval. Once approved funds will be deposited into the bank account whose details you have provided"

On the 10th the very same Thato Molefe sent me another email that reads as follows "Kindly provide us with proof of payment dated 14/7/18, in order for us to process the refund.

I have dealt with the following people so far excluding the once on the phone:

1. Nomthandazo Khumalo 2. Simangele Lucia Dubazane 3. Lebogang Mauwane 4. Pearl Mbeuue and Thato Molefe ( the most contradictory of them all)

I need multichoice to deposit my refund today 11 August 2018 before the end of the day