DSTV refuses to Refund

At first you said 3 to 5 working days then I sent an email when those days elapsed. You rep**** to that email and said 24 to 72 hours the money will be refunded and even called to say 48 hours the money will be refunded. Now because hours has passed still no refund you changing to 5 to 7 working days.

What is your SLA on refunds and SLA on logged queries because is now going to be 3 weeks waiting for the money that is due to me what is so difficult to refund this money I gave you all documentation you wanted and told you that those old bank statements cost me money to get them because is R10 for statement on the bank app and R50 from the bank. The bank app only give me access to statements of May 2022 the others before then I had to get from the bank for R50 each.

You make me spend money to get my money back but still giving me run arounds to pay me back.