Dstv refuses to pay a refund

I have called once again to your call center. My previous emails refers:

Everytime I call the call centre, I am told that my refund has not been processed. They all say they have processed it only to find that nothing has been done about my case. The amount due back to me is the extra R1535 that was paid in error. (that is the amount that the cashier told us to pay. Meanwhile the account was up to date and owing R0.

Your call center agent has advised me again that my refund has not been processed for the second time. It has been 10 days now.

The team leaders refuse to talk to me. As I am pleading with you to refund me this money for my children. I was informed by your agent on Monday that I would receive the funds today. But only to find out that the request has not been actioned again.

Is it perhaps better for me to cry out on public platforms

I have been a loyal client to you for so many years but I receive this kind of treatment from you when I am most needy

Reference number: ***2 Customer number: ***7

BF Dlamini