DSTV refuses to Help c

This is the 100th time im writing. Im extremely disappointed and angry at the service I've been getting from Multichoice. They sent me a message to pay and gave me a link that doesn't work properly. I went on the app to try and pay and it didn't work. I paid on my bank app. They still said I hadn't paid. I sent them proof of payment of which they confirmed they received. Everyday they keep cutting off the connection reasoning being they haven't allocated the payment. Its really frustrating especially knowing that I paid on to one of their accounts and sent the POP. They disconnected the services every day and I keep having to call to ask them to reconnect again. Its time consuming and a inconvenience. DSTV Multichoice can you please sort this. Everyday I get the below message

DStv: Your subscription, and any services paid via your account, have been disconnected! Pay here to reconnect payat.io/dstv/**********26 (ref **********26)