DSTV refused customer to cancel subscription

What a pathetic and poor service.

I tried to downgrade my subscription through whatsapp and i was told numerous times that my details do not match with what they have on their system ( TWICE), how pathetic is that.

Today, the 3rd of May, i called twice to downgrade again, and i was told i cannot do so as i have to downgrade on the 2nd of next month because yesterday it was due date of the payment.

Firstly, whenever i wanted to downgrade /upgrade i could do it anytime there was no waiting period or whatsoever. Now I can't even cancel my subscription because "there is a waiting pathetic period that i was not told about.

i want to cancel my subscription, DSTV is a *******. Bad service Bad agent attitudes

I am going to lay my complaint through BCCSA. What i have experienced with you has been nothing but a horrible experience to say the least.

Customers are not being listened to, nothing is being solved by you, your service is just a PAIN.

I want to downgrade I'm being told i have to wait for the second of next month. Again, i want to cancel I'm being told i should wait for the second of next month, what a joke.