DSTV Refuse to downgrade my account

<p>I am utterly disgusted by the type of staff you have working for your company. I called in and spoke to a lady name Tontsho Tuge , I needed to downgrade my account as I upgraded it during the holiday season. She advised me I can only downgrade the account in February as it is after my paydate. I advised her I did not make payment yet and I want to downgrade and then make payment. She said in order to do that my service must be disconnected and only then can they put me on the compact package. I advised her I use to downgrade previously and she said to me from the time she is working for DSTV they never did that. She is employed for 2 years now. I asked her to call the manager and she said there is no manager on duty and even if there was they would tell me the same thing. This woman has no client service experience. I suggest you send your staff for training before letting them answer calls. I want a downgrade immediately and not in February I expect someone to call me, and if my services get disconnected I am not going to pay for reconnection fees. She gave me this referrence number Ref no: ********** 2- i81</p>