DSTV REFUNDS / TERRIBLE SERVICE

I have never placeD a hello peter complaint. But DSTV you are losing more clients due to incompetence rather than the fact that netflix becoming the cheaper more versatile offering.

I am fed up with DSTV accounts. I am on the price lock option. My monthly amount with box office ranges from R900 - R1020.00 which is fine.

End September 2019 my account was debited R 2686.00. I phoned dstv on their number ***. This was the first of six calls since end September. The consulted informed me that DSTV underwent a system change and they apologize for the miss hap and informed me that the balance of my money would be refunded soonest by escalating the case number (Escalation case 1) by Tuesday afternoon i phoned again just to follow up, now speaking to a gentleman he informed me that i would be refunded R709 and R839 to make up for the refund and that it would take 48 hours, again escalating it to the department that deals with such. (Thats escalation 2)

I received a message from dstv that they have deposited R755.00 into my account. Great but this was firstly not the agreed two amounts and no where close to what was due to me. I phoned again, speaking to a lady who in all honesty seemed to not understand as to how the system works. After placing me on hold for approximately 10 minutes, i was once again advised that the case would he escalated. Escalation 3)

I phoned again last week Friday, as you guessed, placed on hold and a case escalated again wow!!!) (escalation 4)

Again yesterday morning, speaking to a lady placing me on hold for close to 15 minutes saying it would be..... surprise surprise escalated (escalation 5!!!) however for the first time they mentioned that someone would contact me yesterday by close of business, needless to say i am still waiting for that call!!!

Today, phoned about an hour ago. Explained the situation once again, said that it would be escalated to the correct department and she wants to clear it with her manager. (Escalation 6)

After holding again for another 15 min i decided i’m done and reporting to hello-peter

My money has been taken and partially refunded. My airtime is depleting due to bing placed on hold for how many minutes.

Funny enough during each conversation my credit balance has also depleted, so where has the money owed to me gone as it is not in my account

Either the consultants needs to be retrained as to how to handle escalations, the escalation department need to attend to such escalations / handle them accordingly. This is extremely unprofessional, and from a consumer perspective unacceptable.

I simply want the balance of my money paid back to me and a manager from their support / escalations department confirming this.