dstv refund requested

<p>Good day. I called dstv on ********** on the 26th of June requesting them not to debit my account as I was moving to a new place where dstv os included on rent . Matswa advised she was going to stop the debit order as it was set for the 30th .ref ********** 2-i36. On the 1st of July i called and spoke to Vonile who then told me she was going to process the refund but never got back to me. 4th of July I spoke to Ziwe who advised my debit order was still not paid and cant do refund. On the 7th I spoke to kgaugelo Gwangwa who advised she was going to speak to the manager called Jabulile Tlhapane about all my refund request and I never heard anything from them. On the 11th I spoke to Shanice Booysens and she advise she was doing the refund as we were talking on the phone but still I didn't get the refund. Today 12th I called again and spoke to Lerato who later transferred me to the manager as I requested and was transferred to Joan and she advised she will help me and get back to me. I'm really not happy that I have been calling since the 26th of June and i dont get feedback or the refund. Every time i request to speak to a manager the consultants always say manager is in a meeting . Please help me get the refund of R345 . Thank you</p>