DSTV refund not yet approved after deducting money un lawfully

I downgraded my package and also the way i make payment to DSTV. I paid the new instalment via EFT. on 1st April a debit order goes through for R880 and I call DSTV and report this and ask for a refund. I am told by the consultant that it takes 7 - 14 working days for a refund. also i mentioned what about the holidays and he says I shouldn't worry because DSTV work everyday and they they consider the holiday as but as business days. I tell him that they have messed my bank account up as they took money which belongs to my bond.

HE says before Easter i will be refunded. Easter comes and goes and no refund to my bank account, I again make follow ups with DSTV. I spend airtime and about more than 30 mins each time on the line. First i am told they no refund was loaded and then some assists me all over again and tell me that the refund amount is now only R560.

then i am told the the 1st approval has been obtain and they have to wait for a 2nd approval and they will escalate and my money will be paid by today 14.04.2023. Still no money in my account, I call again this morning given the same sloppy story of the 1st approval and they waiting on second approval. I ask to speak to a supervisor. Got put on hold for another 30 minutes and no ones answers. I put down and call again.

I speak to a consultant tell her the issue and ask for a supervisor and then of course my airtime runs out. Till now no call back from DSTV. i am so annoyed. No money back in my account no call back, How long must i wait for my refund.

they have a bunch of idiots working there or DSTV is just a circus that don't know how to conduct business when giving people there money back. I cannot wait for your 14 days i want my money back immediately. you don't qualify for the 14 days as you messed me around enough already.