DSTV REFUND CLAIM

MY experience with this company has been very bad with this company .Their service is very poor they do not care about their clients. 15 December 2023 I made a mistake and paid them R15000.00 into their account.I asked them to refund me but till today I have never received money now we are going to March 2024 but still no refund .I was told it will take 7 -14 days to get my money ,but no they have never deposit my money . Every time I asked what is going the keep on telling me to send documents ,than they will say oh no we have found the documents. Than after that they will say wait 7 to 14 days we escalated the matter to Finance. IT LOOK LIKE THEY DO NOT KNOW WHAT THEY ARE DOING OR THEY ARE ****MERS. My heart hurts for their action because at Christmas I did not have money for food and in JANUARY I did not have money to send my child back to school because I have no money.Worse part is my account is up to date with .but they pretend to sympathize with me. I'm tired and I don't know what to do. I've tried all the ways. I called them and waited for them to come back to me and asked the manager not to come to the call. I also went to their branch where I live but they didn't help me either. Please pass this on to them, I don't know what to do now.PLEASE HELP ME I AM BEGGING YOU!! Your sincerely Nondumiso Sibeko DSTV ACCOUNT ***6