Dstv Refund

DSTV THE CUSTOMER SERVICE IS SO BAD. I AM WAITING FOR A REFUND SINS THE 9TH OF FEBRUARY VERY BAD CUSTOMER SERVICE TO GET YOUR MONEY OUT OF THEM. BAD SERVICE. IF YOU SEND A EMAIL YOU GET A ANSWER FROM A COMPUTER. IF YOU CALL A AGENT THEY WILL PUT YOU ON HOLD FOR 30 MINUTES