DSTV Refund
I have been dealing with Dstv for over a month now trying to get my refund. They kept on requesting a PDF format proof of payment even though I have sent them a statement with a bank stamp. I explained to them that I paid for my subscription using a cellphone banking option. When paying with cellphone banking for Dstv you don't get a PDF proof of payment. I went to the bank they advised me to send them the statement as proof.
I guess they don't want to refund me. I even sent the screenshot from my app to show that the payment was successful. Their consultants confirmed that the payment is showing from their side. I have spent a lot of airtime calling them with no help.
Is the bank statement not enough as a proof of payment?
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
06 Jul 2020, 12:21Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply06 Jul 2020, 12:21
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
's updateReviewer Update
04 Aug 2020, 13:35I still have not received my refund as promised. According to the email received from Nompumelelo Buthelezi on the 10/07/2020, I was supposed to get it within 5 days as it was processed on that day. I sent the follow-up email and did not get the reply.
's update04 Aug 2020, 13:35
Reviewer Update
I still have not received my refund as promised. According to the email received from Nompumelelo Buthelezi on the 10/07/2020, I was supposed to get it within 5 days as it was processed on that day. I sent the follow-up email and did not get the reply.