DSTV REFUND!!!

In Februarry 2021 I cancelled my DSTV account with multichouse, I have been told that my last live day will be on the 28th of February, this did not happen, on the 2nd of March I had to call again to have the account cancelled and now also I need a refund of the Money the deducted.***-i176 and they told that it will take 5 to 7 working days for the refund to take place. This also did not happen. On the 11th I phoned again asking about the refund and Tshepo(Call centre agent) told me that the money should be refunded that day or the Following day. Same story on the 13th when I spoke to Princess. This did not happen. Today is the 1 15th and phoned again and spoke to Nomondo and she said that the refuund process takes much longer with them as the previous consultant mentioned. She said that it will be better for me to go to the branch Johannesburg(Im based in the Vaal) and sit there and wait there for my refund? How pathetic is that? I'm tired of phoning them for MY money!! Please assist.